Delivery Timeframes
We aim to dispatch all orders within 1–3 business days.
Once shipped, delivery times vary by location. As we deliver worldwide, please allow approximately 6–10 business days for your order to arrive.
These timeframes are estimates only. While we do our best to get your order to you quickly, we can’t guarantee exact delivery dates or control any carrier delays.
Studio Partner Shipping
Studio Partner rates are different due to package sizes. They are calculated at checkout.
IMPORT DUTIES
The price you see at checkout is the price you pay, no surprises!
Shipping questions
How much is Shipping?
Shipping is calculated at checkout.
What happens if I don't collect my package?
Please ensure that your delivery address can accept parcels within the estimated timeframe. If the courier is unable to deliver, your order may be held at your local postal depot.
Unclaimed packages that are returned to us will incur a €20/£20 fee to cover handling and shipping costs.
RETURNS POLICY - CONDITIONS OF ITEMS
We do not cover the cost of returning items to us.
Due to the nature of our products being socks, we have specific requirements for returns. For hygiene reasons, we cannot accept returns if the paper packaging has been opened or removed, as this is the only way we can ensure the socks haven’t been worn.
We strongly advise only sending products back to us once your return request has been approved. Unauthorised returns that do not meet our policy will not be eligible for a refund and will not be reshipped to you.
To be eligible for a return, socks must be unused and still sealed in both the paper and plastic packaging.
For hygiene reasons, we cannot accept returns if the paper packaging has been opened or removed.
If we receive a return and the socks are not in their original, unopened packaging, we won’t be able to process a refund. Items that don’t meet these conditions will not be refunded.
If your item arrives damaged or faulty, please contact us within 7 days of delivery with your order number and clear photos of the issue.
We do not offer refund due to orders arriving outside the estimated timeframe.
Returns questions
How do I submit a return request?
First please read our returns policy to check if your order will be eligible for return.
You can then submit a return request quickly and easily by logging into your account.
From there, choose the order and request a return. If you have any trouble, feel free to reach out to our team — we’re happy to help.
How long do return requests take?
Once we receive it, we’ll review and respond within 48 hours to accept or decline the request, along with a reason.
What is your return policy?
Due to the nature of our products being socks, we have specific requirements for returns. For hygiene reasons, we cannot accept returns if the paper packaging has been opened or removed, as this is the only way we can ensure the socks haven’t been worn.
We strongly advise only sending products back to us once your return request has been approved. Unauthorised returns that do not meet our policy will not be eligible for a refund and will not be reshipped to you.
To be eligible for a return, socks must be unused and still sealed in both the paper and plastic packaging.
For hygiene reasons, we cannot accept returns if the paper packaging has been opened or removed.
If we receive a return and the socks are not in their original, unopened packaging, we won’t be able to process a refund. Items that don’t meet these conditions will not be refunded.
If your item arrives damaged or faulty, please contact us within 7 days of delivery with your order number and clear photos of the issue.
How long will it take for my refund to be processed?
After we process the return, the processing time will depend on your bank.
